Frequently Asked Questions

Why are there no prices listed?

We believe that open communication is vital when planning an event, and as such, we primarily do pricing on a situational basis. That way, even if you have a straightforward request for an event, any follow-up questions can be addressed as well and we can keep track of our communication to better service your needs.

What is your service area?

We serve the Central MN lakes area, but more specifically the cities of Battle Lake, Ottertail, Perham, Dent, Vergas, Frazee, Wadena, Pelican Rapids, Fergus Falls, Hawley, Cormorant, Detroit Lakes, and Fargo-Moorhead.

Do I need to pay a deposit to reserve my rental equipment?

A deposit of 25% is required to make a reservation. We accept cash, check and credit card. Deposits can be mailed, dropped off at our office or paid online via a requested payment link. Please note that without a deposit and reservation, your requested rental equipment may become unavailable. Deposit payment goes towards the final payment.

How are delivery fees calculated?

All delivery fees are based on setup and teardown time, mileage and labor costs.

When should I make the final payment?

Final payments are due prior to delivery or at the time of customer pickup.

What if my guest count changes after making a deposit?

Guest counts may change as your event approaches. You are welcome to make adjustments to quantities all the way up to the week of the event within our stock availability. Final quantities are due early in the week of the event.

What’s included with my rental?

Delivery, setup and teardown services for tents, tent sides, tent lights, dance floors and PA systems are bundled into our base quote. Delivery of tables and chairs are also bundled into the same quote, but does not included setup and teardown service. Setup and teardown services of tables and chairs is available for an additional fee. We do not assist in decorating, designing or installing additional lighting beyond our own. Typical delivery service is 1-3 days prior to, and following the event.

How does delivery service of tables and chairs work?

For normal delivery service, tables and chairs will be neatly stacked at your event site out of the elements where our vehicles can park. Tables and chairs are to be returned to neat stacks at this same location after your event is over for easy pickup by our staff. Setup and teardown services of tables and chairs is available for an additional fee, but MUST be arranged prior to initial delivery. Typical delivery service is 1-3 days prior to, and following the event.

How does customer pickup and return work?

A day and time for customer pickup and return MUST be scheduled ahead of time. Pickup and return hours are Monday-Friday 9am-5pm. If you do not know the exact time, PLEASE CALL AHEAD so we can arrange for proper staff to meet you at our storage location. Please park at 23354 MN Hwy 78, Battle Lake, MN 56515 near the garage door on the north side of the building for easy loading and unloading. If no one is there, pop next door into Enclave Dock & Lift and notify us of your arrival so we can give access to equipment and help you load and unload. Final payment is due upon pickup of equipment. An enclosed trailer is suggested for proper cleanliness. Other modes of transport are also allowed (open trailers, truck beds, SUVs, etc) however are less cleanly and may result in additional customer cleaning efforts.

Where can I find linens?

Due to timely, cleanly and costly reasons, we no longer rent linens to cover our tables. We suggest either purchasing new linens from Amazon or an online store; or purchasing used linens from on bridal, wedding or event swap sites on Facebook as well as sites like Ebay or Craigslist at lower costs. If you should need your linens cleaned after your event, we recommend using Service Cleaners in Detroit Lakes, they do great work!

How do I make sure my tent will fit?

When booking your tent size, be sure to double check your designated tent area to make sure the square footage will fit plus an additional 5ft on all sides to accommodate tent stakes. Be sure to choose a tent location that is free of possible overhanging obstacles or immobile ground objects. If you have any concerns, we can do a site consultation. Tents are to be placed on grass or loose gravel locations only.

I booked the correct size tent, now what?

Be sure to fill out the tent location form we send with confirmation of deposit. We will contact Gopher One within 10 days of setting up the tent to have them mark off any possible underground public utilities. Gopher One does not mark private utility lines such as sprinklers, you are responsible for having those marked. You are responsible to place a white flag or white marker of some kind in the estimated center of your tent location within 10 days of the delivery day so Gopher One reps may find and mark the location.

What is your cancellation policy?

1.) Cancellations made 30+ days prior to scheduled delivery/customer pickup date are eligible for a 50% refund of your initial deposit. 2.) Cancellations made under 30 days of scheduled delivery/customer pickup date are not eligible for a refund, the initial deposit will be retained to cover preparatory expenses incurred.